Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
All our Eco Workshop products are made here in Founex. Rachel is our soap maker and Justyna is our master crocheter. For everything else, we do our best to source items as close to home as possible, sometimes this isn’t always possible. In which case we try to work with businesses that are doing good in their local area, are staying as close to the source of raw materials as possible, and have a transparent supply chain. For more information, please read our Meet The Partners blog to find out more about where your purchase has come from.
Nope! The base for plastic is carbon whereas the base material for silicon is silicon derived from quartz.
The Organicup is made of 100% soft medical grade silicone, and the Elephant Box has a food-safe silicone rim on the Elephant Box Leakproof Lunchbox.
In virtually all toothbrushes available on the market, small hooks made of stainless steel fix the bristles in the head. These hooks must not be composted. However the handle can be, just snap the head off and trash first. Bioplastic alternatives, such as the castor oil-based bristles in our RICINE toothbrushes, are based on renewable plant-based oils. However, due to the lengthy degradation periods, they do not fall under the composability criteria for house compost waste.
Unfortunately, for the SOFT bristles, there is currently no compostable alternative to nylon other than animal-based materials such as wild boar hair. However, this material fails to perform both from an environmental and the hygienic point of view: the hair comes from industrial farms, often located in China, and is hollow, which provides the perfect breeding ground for bacteria.
We stand by our products and offer a 30-day money-back guarantee.
to return the item in its original condition and we will refund you the purchase price.
We also offer a 90-day money-back guarantee on Organicups. If after three periods, you are not happy with the Organicup please get in touch to arrange a different size or full refund. Make sure to keep your proof of purchase and send an email to email@example.com
Yes! Within our local area, we offer a next day delivery service. For the rest of Switzerland, your order should be with you in three working days.
We use Swiss Post for all of our shipments and on average they usually get orders delivered in three working days.
If you ordered more than three days ago and your order still hasn’t arrived, please get in touch. We will try our best to get to the bottom of it.
No, sorry. Our ethos is to offer eco-products sourced as close to home as possible without long transport routes, for this reason, we have not implemented an international shipping option. If you are outside Switzerland and would really like to get your hands on some fantastic eco products, please drop us a line and we’d be more than happy to put you in touch with some great eco stores in your local area.
Yes! When your order gets sent out to you it's completely plastic-free and it’s the same when the products get sent to us from our partners. We ensure that our suppliers pack our products in cardboard or paper only, reducing unnecessary plastic waste is very important to us.